This Privacy Policy explains how Orbit (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you use the Orbit passenger app, website, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
We collect the following categories of information when you use the Orbit passenger app:
a. Account Information
When you create an Orbit account, we collect your name, email address, phone number, password, and optional profile photo to identify you and manage your account.
b. Identity Verification
We may verify your identity through SMS verification codes or photo ID upload to prevent fraud and ensure safety.
c. Communications
We collect information from your communications through the app (chat, calls, or support messages). We may store call metadata and message content for security and dispute resolution.
d. Location Data
We collect real-time and historical GPS data while you use the Services to enable ride matching, calculate fares, issue receipts, and ensure safety.
e. Trip Information
We collect data related to each trip, including pickup and drop-off locations, route, timestamps, distance, duration, fare, and payment details.
f. Payment & Transaction Data
Payments are processed by Stripe, Inc. (“Stripe”). Orbit does not store full card numbers or sensitive payment credentials. We retain transaction IDs, billing amounts, and limited payment metadata for accounting and compliance.
g. Ratings and Feedback
We collect ratings, reviews, and feedback that you provide regarding your ride experience. These may be linked to your account and used for service quality and compliance monitoring.
h. Device and Technical Information
We automatically collect device information (IP address, operating system, app version, device ID, crash logs, and diagnostic data) for fraud detection, troubleshooting, and analytics.
i. Cookies and Tracking Technologies
Orbit and its analytics providers use cookies, SDKs, and similar technologies to track app and website activity, analyze usage, and deliver optional marketing or performance insights.
j. Contacts and Calendar Access
With your permission, Orbit may access your contacts or calendar to help schedule rides or share trip details. You may disable this access at any time in your device settings.
k. Third-Party Integrations
Orbit integrates with trusted partners such as Google Maps (for navigation, traffic, and location data) and other operational tools. These integrations only receive data necessary to perform their functions.
l. Background Checks
If required by regulatory or corporate account arrangements, Orbit may use third-party background check providers to verify passenger or account information.
2. How We Use Your Information
We use your data for the following purposes:
- To operate, provide, and improve the Services;
- To match passengers with drivers and manage rides;
- To process payments and send receipts;
- To ensure safety, security, and compliance;
- To communicate with you about trips, promotions, or account activity;
- To personalize your experience and suggest relevant services;
- To comply with legal and regulatory requirements.
3. Sharing of Information
Orbit may share your data with:
- Service providers and partners assisting with hosting, analytics, payment processing (e.g., Stripe), and customer support;
- Affiliates or contractors engaged to perform operational or compliance services;
- Regulatory and legal authorities when required by law, subpoena, or government request (e.g., NYC TLC);
- Business transfers if Orbit undergoes a merger, acquisition, or reorganization.
We do not sell personal information. We may share certain identifiers with advertising or analytics partners; you can opt out as described below.
4. Data Retention
Orbit retains personal information for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes. Trip and payment data are typically retained for up to seven (7) years in accordance with U.S. accounting and transport regulations.
5. Data Access and Deletion Requests
Until Orbit introduces a self-service data tool, passengers may request:
- A copy of their personal data,
- Correction of inaccurate data, or
- Deletion of their account and associated data.
Requests must be submitted by email to support@orbit.site. Verification may be required before processing.
6. Marketing and Communications
Orbit may send promotional messages or referral offers. You may opt out of marketing communications by following the unsubscribe instructions in our messages or contacting us at support@orbit.site.
We will continue to send essential service and transaction notifications even if you opt out of marketing.
7. Targeted Advertising and Analytics
Orbit and third-party providers may use cookies or SDKs to perform analytics and deliver relevant ads. U.S. residents have the right to opt out of data “sharing” for advertising purposes by contacting support@orbit.site.
8. Data Transfers
Personal information collected through the Services may be transferred or processed abroad. Orbit takes reasonable steps to ensure such transfers comply with applicable data protection laws and that your information remains protected.
9. Security
We use encryption in transit and at rest, secure data centers, and access controls to protect your information. However, no system is entirely secure, and we cannot guarantee absolute protection.
10. Children’s Privacy
Orbit’s Services are not directed to persons under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor’s data has been collected, it will be deleted promptly.
11. Updates to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via app, website, or email. The “Last Updated” date at the top reflects the most recent version.
12. Contact Us
For privacy inquiries or data requests, please contact:
Orbit
Attn: Privacy Officer
Email: support@orbit.site
Mailing Address: 712 3rd Ave, Brooklyn, New York, 11232